Step 3: Automatic processing

Once we receive your return, it will be processed within 7 business days.You will receive automatic updates on the status of your return.The refund will be issued via the original payment method once your return is approved.

See below for more information about our return policy for EU orders. We’re happy to assist you with your return. Contact our Customer Care Team at customerservice@denham.com if you have any questions.Return your order within 15 days of the delivery date.Return shipping costs are at your own expense.Registering your return via the is mandatory. This ensures fast and secure processing of your refund.Always make sure you have a tracking code as proof of shipment.Returned items must be unworn, unwashed, and have the original tags and labels attached.It is not possible to return or exchange online purchases in a physical store.Did you receive a defective or incorrect item? Please contact our Customer Service for assistance.

DENHAM the Jeanmaker

Q: Step 1: Register your return

1. Go to our or scan the QR code on your packing slip.2. Enter your email address and order number.3. Select the items you want to return and specify the reason for each item.4. Select your preferred carrier and receive a shipping label or QR code instantly

Q: Step 2: Ship your package

1. Carefully pack the items in the original packaging.2. Include this return label in the box3. Attach the return label to the box or use the QR code at the drop-off point.4. Remove or cover all old barcodes and shipping labels.5. Drop off the package at your chosen service point and keep the proof of shipment safe.

Please use the menu below to learn more about our delivery options.

We offer free delivery on all orders above €180 within the European Union, and above $300 to the United States of America.

Countries	Carriers & Shipping times
AUSTRIA	DPD: 2-5 working days *UPS Express: next working day
BELGIUM	DPD: 2-5 working days BPost: 2-5 working days *UPS Express: next working day
CZECH REPUBLIC	DPD: 2-5 working days
FRANCE	Colissimo: 2-5 working days *UPS Express: next working day
GERMANY	DPD: 2-5 working days GLS: 2-5 working days *UPS Express: next working day
ITALY	DPD: 2-5 working days
LUXEMBOURG	DPD: 2-5 working days
THE NETHERLANDS	PostNL: 2-3 working days *UPS Express: next working day
SPAIN No shipping to zip codes starting with 07 (Balearic Islands), 35 (Gran Canaria), 38 (Tenerife)	DPD: 2-5 working days *UPS Express: next working day
POLAND	DPD: 2-5 working days
UNITED KINGDOM No shipping to zip codes starting with GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO	Royal Mail: 5-7 working days
UNITED STATES OF AMERICA	*UPS Express Saver: 2-5 working days

*UPS Express: Order before 13:00 CEST (Mon - Thu only) for next business day delivery. Additional shipping costs are applied to this carrier.

Orders placed during the weekend will be processed in the following working days. Please note shipping may take longer during the sale period and holidays.

For the United Kingdom, please refer to the UK section for more information.
For our Japanese website, click here.

We offer free delivery on all orders above €180 within the European Union, and above $300 to the United States of America.

Countries	Order Value	Shipping Rate
AUSTRIA, BELGIUM, CZECHIA, FRANCE, GERMANY, ITALY, LUXEMBOURG, POLAND, SPAIN, THE NETHERLANDS	€180+	Free shipping
AUSTRIA, BELGIUM, FRANCE, GERMANY, SPAIN, THE NETHERLANDS	Under €180	€4.95
LUXEMBOURG	Under €180	€5.95
CZECH REPUBLIC, ITALY, POLAND	Under €180	€9.95
UNITED KINGDOM	-	£15.00
UNITED STATES	$300+	Free shipping
UNITED STATES	Under $300	$50

You might be charged handling fees and/or taxes if your order passes through international customs. Customers (excluding UK customers) are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.

To ensure you receive your order right on time for the holidays, please find the time schedule below for standard delivery:

Carrier	Last order date
BPost	18-12-2024
Colissimo	19-12-2024
DPD	19-12-2024
GLS	19-12-2024
PostNL	19-12-2024
Royal Mail	18-12-2024
UPS	16-12-2024

We want you to be satisfied with your purchase at DENHAM. Is your order not quite what you expected? You can easily register your return via our Return Portal.

1. Go to our Return Portal or scan the QR code on your packing slip.

2. Enter your email address and order number.

3. Select the items you want to return and specify the reason for each item.

4. Select your preferred carrier and receive a shipping label or QR code instantly

1. Carefully pack the items in the original packaging.

2. Include this return label in the box

3. Attach the return label to the box or use the QR code at the drop-off point.

4. Remove or cover all old barcodes and shipping labels.

5. Drop off the package at your chosen service point and keep the proof of shipment safe.

Once we receive your return, it will be processed within 7 business days.
You will receive automatic updates on the status of your return.
The refund will be issued via the original payment method once your return is approved.

See below for more information about our return policy for EU orders. We’re happy to assist you with your return. Contact our Customer Care Team at customerservice@denham.com if you have any questions.

Return your order within 15 days of the delivery date.
Return shipping costs are at your own expense.
Registering your return via the Return Portal is mandatory. This ensures fast and secure processing of your refund.
Always make sure you have a tracking code as proof of shipment.
Returned items must be unworn, unwashed, and have the original tags and labels attached.
It is not possible to return or exchange online purchases in a physical store.
Did you receive a defective or incorrect item? Please contact our Customer Service for assistance.

Unfortunately, exchanging items ordered online for a different size, colour etc. is not possible. However, you can return the item and place a new order.

We aim to process your return within 3 to 4 business days after it arrives at our warehouse. You will receive your refund within 10 days of the return being processed, using the same payment method as your original order.

Please note that during promotions and sale periods, delivery and return processing by our carriers may be delayed by one to three days due to reduced capacity.

Unfortunately, it is not possible to return or exchange any products purchased online in our physical stores. All items bought online must be returned through our website.

Shipping Costs: £15.00
Return Costs: Free of Charge
Carrier: Royal Mail
Shipping Time: Between 5 to 7 working days
Excluded zip codes: GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO

DENHAM still ships to the United Kingdom and will cover any additional charges such as import duties and taxes.

We charge a flat fee of £15.00 for all UK deliveries.

We aim to ship your order as quickly as possible. However, due to the customs clearance now required, your order may arrive a few days later than usual.

UK returns are possible within 15 days and are free of charge. Please use the return label that comes with your order. If you have misplaced your return label, our Customer Care team will be happy to help you with a new one.

Return your order within 15 days after the delivery date. For customers in the Netherlands/US, returns are at your own expense.
It is not needed to register. But make sure you have a tracking code as proof for the refund.
Return item(s) must be unworn and with the original tags and labels.
It is not possible to return online purchases in-store.
For more information on your refund, or if you received a faulty/incorrect item please contact our Customer Service.

Return address for US DENHAM Bleckmann
Schelmaatstraat 9
The Netherlands
7575 BC Oldenzaal

Return address for UK only Denham c/o Bleckmann UK 
Unit 11D, Broadmoor Road South Marston,
Swindon SN3 4WB, United Kingdom

We aim to process your return within 5 to 7 working days once our warehouse has received it. You will receive your refund within 14 days after we have received the package, via the same payment method used for the original order.

If your order includes goods made in China or Europe, it’s possible that U.S. Customs may apply import duties—especially on orders over $800 in value. These duties are determined by U.S. Customs and depend on the product type and origin.

No. Free shipping on U.S. orders over $300 still applies. However, tariffs and import duties are separate from shipping costs and may be collected by the carrier or U.S. Customs upon delivery for qualifying items.

As a company, we are committed to keeping you informed and supporting you throughout this process. To determine whether your preferred item is subject to duties and tariffs, please refer to the SHIPPING & RETURNS section on the product page for the listed Country of Origin.

Please note that while we strive to provide helpful information, our ability to offer specific guidance is limited, as duties and tariffs are determined by the U.S. government. Carriers such as FedEx or DHL may contact you directly to collect any applicable fees before or during delivery.

Return your order within 15 days after the delivery date. For customers in the Netherlands/US, returns are at your own expense.
It is not needed to register. But make sure you have a tracking code as proof for the refund.
Return item(s) must be unworn and with the original tags and labels.
It is not possible to return online purchases in-store.
For more information on your refund, or if you received a faulty/incorrect item please contact our Customer Service.

Return address for US DENHAM Bleckmann
Schelmaatstraat 9
The Netherlands
7575 BC Oldenzaal

Return address for UK only Denham c/o Bleckmann UK 
Unit 11D, Broadmoor Road South Marston,
Swindon SN3 4WB, United Kingdom

Once you have placed your online order, you will receive a confirmation email. We will then start to process your order. To track the order, sign up to or log in to your DENHAM account. In your order history, you can check the status.

We may cancel part of your order. This happens when we're processing simultaneous orders of the same item(s) and an item runs out of stock. If this happens, you will receive a cancellation email from us. If you are missing an item from your order and did not receive an email, please contact our Customer Care Team for more information.

Unfortunately, for security reasons, no changes can be made to your order once it has been placed.

You can enter your promotional code in your 'Shopping cart’ before placing your order. If your promotional code isn't working, your code may be invalid, was already used, or is not applicable to the product(s) in your cart.

If you are still having trouble using your promotional code, please contact our Customer Care Team, and we will provide you with a new code.

Promotional codes are only valid on full-price items and exclude shipping costs. DENHAM collaborations are also excluded from promotions and discounts. For more information, please check the code's terms and conditions.

Discount codes cannot be applied to orders that have been placed and paid for already.

Which payment methods do you accept?

We accept the following payment methods:

iDeal

Visa

MasterCard

PayPal

SOFORT Banking (Germany only)

Bancomat (Belgium only)

ApplePay

Google Pay

American Express

All payments will be handled in the same currency the purchase is made in.

Want to get in touch with us? Select the department you wish to contact for further information.

Our Customer Service Team is available Monday to Friday, 9:00 am to 5:00 pm CET. We are closed on weekends and federal holidays in the Netherlands.

Call us on +31 (0)20 344 91 39
Or send us a message via Whatsapp: +31 (0)20 344 91 39 or click here
Email us at customerservice@denham.com (Dutch and English only)

Official websites of Denham The Jeanmaker B.V.:

www.denhamthejeanmaker.com www.denham.com www.denhamjapan.com www.denhamsa.co.za*

Always verify that you are visiting and shopping on our official websites by double-checking the URL in your browser's address bar. Be cautious of websites with slight variations or misspellings.

If you come across a suspicious website or are a victim of fraudulent activity, please contact our customer service team.

*Note: DENHAM South Africa operates as a franchise and may have policies that differ from our other locations. Please refer to their official website for more details on services, returns and more.

For all press and PR inquiries, please contact our PR team via press@denham.com.

For all questions regarding ethical responsibility, contact our Ethical Responsibility Officer via csr@denham.com.

Our Head Office is open Monday to Friday, 9:00 am to 5:00 pm CET.

Email: info@denham.com
Call: +31 (0)20 331 5039
Address: Hellingbaan 432, 1033 DB, Amsterdam