FAQ
Need help with your online order? Contact our Customer Care Team. Email us at customerservice@denham.com, or message/call us at +31 20 344 9139 (available in Dutch, English, and German).
Please provide your contact details, order number, and query. We'll respond within 24 hours, Monday to Friday, 9 am-5 pm.
Please use the toggle menu below to learn more about our delivery options.
Austria
Belgium
Czech Republic
France
Germany
Italy
Luxembourg
The Netherlands
Poland
Spain | No shipping to zipcodes starting with 07 (Balearic Islands), 35 (Gran Canaria), 38 (Tenerife)
United Kingdom | No shipping to zipcodes starting with GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO)
United States of America
For the United Kingdom, please refer to the UK section for more information.
For our Japanese website, click here.
We offer free delivery on all orders above €100 within the European Union, and above $250 to the United States of America.
Austria: DPD - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €34.95Belgium:
DPD - 2-5 working days - €3.95 for orders below €100
BPost - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €19.95Czech Republic: DPD - 2-5 working days - €9.95 for orders below €100
France:
Colissimo - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €29.95Germany: DPD - 2-5 working days - €3.95 for orders below €100
GLS - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €29.95Italy:
DPD - 2-5 working days - €9.95 for orders below €100Luxembourg: DPD - 2-5 working days - €5.95 for orders below €100
The Netherlands: PostNL - 2-3 working days - €3.95 for orders below €100
BudBee* - 2-3 working days - €3.95 for orders below €100
UPS Express** - Next working day - €18.95Spain: DPD - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €34.95
No shipping to zipcodes starting with 07 (Balearic Islands), 35 (Gran Canaria), 38 (Tenerife)Poland: DPD - 2-5 working days - €9.95 for orders below €100
United Kingdom: Royal Mail - 5-7 working days - £6.95 on all orders
No shipping to zipcodes starting with GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, POUnited States of America: UPS Express Saver - 2-5 working days - $50 for orders below $250
*Budbee: Delivery on Monday - Friday, between 16:00 - 21:00)
**UPS Express: Order before 13:00 CEST (Mon - Thu only) for next business day delivery
You might be charged handling fees and/or taxes if your order passes through international customs. Customers (apart from UK customers) are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.
Please use the toggle menu below to learn more about our delivery options.
Austria
Belgium
Czech Republic
France
Germany
Italy
Luxembourg
The Netherlands
Poland
Spain | No shipping to zipcodes starting with 07 (Balearic Islands), 35 (Gran Canaria), 38 (Tenerife)
United Kingdom | No shipping to zipcodes starting with GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, PO)
United States of America
For the United Kingdom, please refer to the UK section for more information.
For our Japanese website, click here.
We offer free delivery on all orders above €100 within the European Union, and above $250 to the United States of America.
Austria: DPD - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €34.95Belgium:
DPD - 2-5 working days - €3.95 for orders below €100
BPost - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €19.95Czech Republic: DPD - 2-5 working days - €9.95 for orders below €100
France:
Colissimo - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €29.95Germany: DPD - 2-5 working days - €3.95 for orders below €100
GLS - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €29.95Italy:
DPD - 2-5 working days - €9.95 for orders below €100Luxembourg: DPD - 2-5 working days - €5.95 for orders below €100
The Netherlands: PostNL - 2-3 working days - €3.95 for orders below €100
BudBee* - 2-3 working days - €3.95 for orders below €100
UPS Express** - Next working day - €18.95Spain: DPD - 2-5 working days - €3.95 for orders below €100
UPS Express** - Next working day - €34.95
No shipping to zipcodes starting with 07 (Balearic Islands), 35 (Gran Canaria), 38 (Tenerife)Poland: DPD - 2-5 working days - €9.95 for orders below €100
United Kingdom: Royal Mail - 5-7 working days - £6.95 on all orders
No shipping to zipcodes starting with GY, IM, IV, HS, JE, ZE, BT, KA, KW, PA, PH, POUnited States of America: UPS Express Saver - 2-5 working days - $50 for orders below $250
*Budbee: Delivery on Monday - Friday, between 16:00 - 21:00)
**UPS Express: Order before 13:00 CEST (Mon - Thu only) for next business day delivery
You might be charged handling fees and/or taxes if your order passes through international customs. Customers (apart from UK customers) are responsible for paying any additional costs, including but not limited to customs, duties, and taxes.